Refund policy

At The Grandma Rituals, we strive to ensure that every customer receives products that meet our quality standards. We encourage customers to carefully review product descriptions, ingredients, specifications, and usage instructions before placing an order.

If you have any questions regarding a product, our support team is available to assist you before purchase. We believe in transparency and aim to provide detailed information to help customers make informed decisions.

To report an issue with an order, customers must contact our support team within 48 hours of receiving the shipment. When contacting support, please provide your order number, relevant details, and supporting photographs where applicable. Our team will review the information provided and determine the most appropriate resolution based on the circumstances.

Order Verification and Quality Assurance

All products are carefully inspected before dispatch to ensure they meet our quality standards. We take reasonable measures to package and ship products securely. Customers are advised to inspect their orders upon delivery and notify us promptly of any concerns regarding transit damage or incorrect deliveries.

Product Categories

Many of the products offered through our store include handcrafted items, ritual-related products, consumable goods, customized offerings, and products prepared specifically for customer orders. Due to the nature of these products, additional handling, storage, and quality considerations apply once an item has been delivered.

Returns and Refund Eligibility

After careful consideration of product integrity, hygiene requirements, handling procedures, and the nature of our offerings, products purchased from The Grandma Rituals are generally not eligible for return, exchange, cancellation, or refund after an order has been confirmed and processed.

Accordingly:

• Returns are not accepted.
• Refunds are not provided.
• Exchanges are not offered.
• Order cancellations are not permitted once processing has begun.
• Change-of-mind purchases are not eligible for compensation.

Damaged or Incorrect Orders

In the event that a customer receives an incorrect product or a product that has been significantly damaged during transit, the matter may be reviewed on a case-by-case basis. Customers must notify us within 48 hours of delivery and provide clear photographic evidence.

Upon successful verification, The Grandma Rituals may, at its sole discretion, provide a replacement product where feasible. Monetary refunds will not be issued.

Processing of Claims

Any claim submitted without sufficient supporting information may require additional verification. Failure to provide requested information within a reasonable period may result in the claim being closed without further action.

Contact Information

For questions regarding orders, deliveries, or this policy, please contact:

Email: contact@thegrandmarituals.com

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.